Guided Conversations News Today

Zoho Desk, a Zoho-owned customer service platform has achieved 55% year-over-year revenue growth for the past five years in Kenya

Unifies Human-Driven and Bot-Powered Customer Service Capabilities for Exceptional Omnichannel Support and Better Informed Agent Interactions Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business […]

New features in Zoho Desk include Blended Conversations, which provides a "seamless" combination of human and bot-powered conversations. The i...

Unifies Human-Driven and Bot-Powered Customer Service Capabilities for Exceptional Omnichannel Support and Better Informed Agent Interactions...

Zoho Corporation has launched new tools for Zoho Desk, an anchor application in the company's customer service platform. New capabilities in Zoho Desk include Blended Conversations, which offers a combination of human-driven and bot-powered conversational services. The new features are designed to allow customer service agents to improve engagement and deliver better customer experiences. Blended