Hendrik Schultz News Today

Ken Mowry, vice president of member experience at Dupaco Community Credit Union, is familiar with the deep sigh that typically accompanies any call to an automated help line.

Although the afternoon sun beamed, he appeared tired. “The other night on one of the news channels, they said, ‘It’s only been eight months since we lost our first,’” said Chuck, 64. “I thought, ‘Yeah, tell me about it.’” He used to walk the grounds of Mount Olivet Cemetery in Key West, Iowa, only periodically — to visit the gravesites of his parents, in-laws and niece. As Chuck entered the golden years of his marriage, he could not have fathome...