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If the customer wants to repay their overpayment back quicker, go to Step 29 If the customer has repaid all their overpayment but recoveries are still being made, go to Step 30 Step 5 If tax credit is in not payment, go to Step 6 If tax credit is in payment, go to Step 8 Step 6 Check the reason the award is not in payment. If the award has ceased because the claimant has moved to Universal Credit(UC), or if the debt has been passed to Department for Work and Pensions (DWP),  go to Step 31...

at pre-award status and no decision has been made on the claim as a result of an operator error - for example, the same claim has been captured twice or when at post-award status and no award or payments have been made for the following tax year (CY+1). A request can be made to prevent an award being made in the following tax year (CY+1), but the current year (CY) must continue. Note: The claim cannot be withdrawn once a decision has been made and it has been awarded. Note: For tax year 2010-20...

Check for any change of circumstances. To do this check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208. Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptio...

Step 3 If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State. Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate. check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208  check the...

TCM0307200 - Specialist areas: international: right to reside: right to reside - change of circumstances You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance make sure you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selec...

If you are dealing with a new settlement case, go to Step 2. If you are dealing with a returned form TC621, go to Step 6. If the BF date for form TC621 has expired, go to Step 16. If you have received a letter from the customer withdrawing from a settlement agreement, go to Step 16. If the BF date for a form TC622 has expired, go to Step 17. Step 2 Check the form WTC/AP or the Appeal letter and identify the reason why the customer is appealing check if the decision they are appealing against is...

TCM0304350 - Specialist areas: international: miscellaneous: derived rights You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you are in the correct MU. Use TCM0322460 for the correct MU number you have access to the International Group Database (IGDB) and know how to obtain and update customer information on it you have the correct user roles, to follow this guidance.  Background An EU national l...

If any of the other children or young persons live abroad using the SEES ‘Tax Credits Entitlement Calculator’ calculate the customer’s entitlement to take into account the change of circumstances. For how to do this, use TCM1000089 complete the manual calculation sheets complete manual award notices and issue to the customer. For how to do this, use TCM1000538 update Household Notes with the message II14 from TCM0160040. For how to do this use TCM1000001 update Household Notes with the me...

TCM0304400 - Specialist areas: international: miscellaneous: EU involvement - adding a child or qualifying young person post award You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance You do not need to follow this guidance if the award is not at status ‘Award issued’ the child or young person has been excluded from the award. For how to do this, use TCM1000241. Checklist...