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Chatbot software history dates back decades, and now its application is beginning to impact the enterprise

  Amazon Fresh also fared poorly relative to its big four rivals, with 54% rating it good or exceptional. Despite Ocado’s poor rating, M&S – which formed a joint venture with Ocado last year – was ranked fourth, with 21% rating the digital experience as exceptional. The highest ranked grocery retailers were Tesco, Sainsbury’s, Asda, M&S, Iceland and Morrisons. “We’re seeing significant differences in consumer satisfaction within the category. Tesco and Sainsbury’s are clearly de...