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Indicate that when the changes were made, including an order signed by the president, they may have not have fully understood the implication of those changes, it may have been by accident. peter baker at the "new york times" reports today they didnt know they were sidelining the military and the intelligence community by making these changes. is -- is that conceivable to you? i suppose ignorance is no defense, but ignorance in this case is their defense. >> rachel, i think the opening of the sh...

Most start-ups are solving problems or fulfilling needs. while you have a strong belief about of course people have this problem or they have this need, then it should be really easy to go out and talk to some people and see if they believe that. and almost all the time you get surprised and go, oops, i was the only one who believed that people would actually pay to solve that problem. >> so you talk about finding out who cares. how do you figure that out? >> you know, when you start a company y...