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Andy Kelly | unsplash
Artificial intelligence (AI) tools are everywhere. You can barely go to the bathroom without an AI system there ready to assist. Every tool in your CX stack is leveraging some kind of AI for market segmentation or personalization. But the value of AI for CX doesnât stop at tools.
In fact the prepackaged tools are not the most helpful thing about AI for your CX. The thinking that goes into designing and building AI systems is itself the most powerful tool for reexamining your customer experience. Letâs dig into three AI problem-solving concepts and see how you can use them to refine your CX stack and create exceptional customer experiences.