Information System Research News Today

A new study performed at the University of South Florida analyzes how emotion-expressing AI chatbots have the potential to impact customer service. This comes as online retailers make greater use of artificial intelligence chatbots to simplify customer service tasks and substitute their human counterparts.

Manufacturing giant is modernising its data management and turning to digital to steal a march on its competitors.

The electronic spot market has introduced technological innovations to agricultural commodity market trading through the electronic National Agriculture Market. To assess the role of the electronic spot market in price discovery, this paper explores the price efficiency test between select commodities’ spot and futures markets. While we find that the spot plays an instrumental