Interaction Analytics News Today

Investegate announcements from Netcall launches Liberty Converse CX

/PRNewswire/ -- The "Interaction Analytics for the Enterprise Report 2023-2024" report has been added to ResearchAndMarkets.coms offering. Despite its...

Verint Leads in the Largest Number of Interaction Analytics Customers and Earns Highest Ratings in Multiple Customer Satisfaction Categories ... -Today at 08:31 am- MarketScreener

The services give enterprises intelligent, AI-powered contact center capabilities, while also improving agent productivity. #pressrelease

Windstream Enterprise CCaaS by Talkdesk provides enterprises with contact center capabilities for secure multichannel customer experiences. #pressrelease

Unidentified Company Representative: Thank you for joining us today. On the call are Mike Burkland, Chairman and CEO; Dan Burkland, President; and Barry Zwarenstein, CFO.

Verint’s AI-Powered Speech Analytics Solution Helps Startek Derive Insights from 500 Million Customer Interactions Annually for Improved Customer Relationships.

/PRNewswire/ -- Frost & Sullivan recently published this years edition of its European contact center-as-a-service (CCaaS) study, and based on the research...

The awards celebrate organizations that are delivering real customer and employee experience results through the evolution of cloud, AI, analytics, empathetic service and the Five9 partner ecosystem. 

Intermedia Interaction Analytics™, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of the customer by automating trend recognition of key words and phrases from daily customer interactions to surface insights that can materially improve business performance.