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January 18, 2024
Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives toโฆ
December 12, 2023
DBSI Celebrates 25 Years of Leadership in Retail Transformation With ...
October 6, 2023
Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies future-proof their strategies by using proven, data-based information instead of rumor and fear-mongering?
September 26, 2023
Imperial Tobacco Canada (ITCAN) is taking on youth access to vaping products with a biometric driven approach (VUSE Pass) that ensures only adults have access to vaping products in its VUSE retail stores.
August 30, 2023
As the food service industry navigates a landscape increasingly defined by speed and convenience, a panel session at the Interactive Customer Experience Summit. being held Sept 11-13 in Charlotte, North Carolina, promises to shed light on innovative strategies to enhanceโฆ
July 17, 2023
From shattering popular myths to surprising revelations, EJ Kritz joined Daniel Brown to share an exclusive preview of a groundbreaking new study on Gen Z and strategies for lasting success across business categories.
May 5, 2023
ICX Association Executive Director Alicia Lavay shares 7 simple principles to help you build customer relationships that last a lifetime. The ICXAs annual Customer Experience Summit will be held September 11-13 in Charlotte, North Carolina.
April 27, 2023
Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things." โ Bruce Barton. Elevate Awards winners will beโฆ
April 26, 2023
Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things." โ Bruce Barton. Elevate Awards winners will beโฆ
April 20, 2023
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.