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Immediate response that we made and also support to businesses in particular. i think what we are all looking at, this is across local government, and all different tiers of local government, is increasing pressure pressures going forward. once the pandemic hopefully is over we will still see those high demands. we will still see a reduction in those fees and charges that we charge, and we will still see people struggling to play dough might pay council tax and business rates. there is a funding...

Things together and it takes time away. its an awful lot of fatigue. its incredibly emotional. >> we saw that, michael. to your point, the tick-tock which looks to have 15 time stamps on it t amount of effort they had to go through to try to get those numbers right. and they were talking to so many individuals. the i also in involved in this and numerous organizations, michael. >> the hardest thing has been the plea for information, the tips. thats great. but then it becomes such an incredible i...