Jared Spool News Today

Gmail continues to build its dominance in email. Many use it as a personal archive and won't take on the hassle of migrating to a new service.

Most product teams commonly adopt a feature-centric mindset, finding them convenient for brainstorming, drafting requirement documents, and integrating into backlogs and ticketing systems. In this article, Andy Budd shows how fixation with features might be holding you back and how making a few small tweaks to your process could make an entire world of difference.

It will be located near the space bar, and one touch will launch Copilot, the company's AI helper. But do users actually need it?

We hear why users' fear of changing default settings on tech devices is at the heart of the government's antitrust case against Google.

Inertia is part of why defaults work. But so is the fear of breaking everything — and Big Tech knows that.

Customer Satisfaction Score (CSAT) is a popular and simple methodology to measure customer satisfaction. Learn when and how to use it in this blog post.

News that industry giant Adobe had purchased Figma for $20 billion rocked the world of digial design. But even if the service moves to Creative Cloud, this isn’t a death sentence for Figma.

Press one. Press two. Try to find a human, but you can’t. Welcome to the nightmare that is customer service.

The best PPC optimization you can make is one you won’t find in the Google Ads interface, and it starts with a magnetic offer.

“Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it.” – Jared Spool