If you're of a certain age and tend not to pay attention when parking, you've likely heard of DoNotPay. Built by a young Stanford savant, the app uses an automated chatbot to help users contest parking tickets. So far, so good? Not for the authors of System Error, a tome of "provocative insights and concrete solutions" for the most important tech problems of our day. DoNotPay is "exactly the type of story that gives us pause," the authors tell us: Parking tickets serve "important, legitimate purposes." What if too many citizens successfully contest their tickets and infrastructure revenue collapses? In fact, it's a lesson in the unintended consequences of technology.
PW Picks: Books of the Week, September 6, 2021
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Rage Against the Machine: Business & Personal Finance Books 2021
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