John Dijulius News Today

/PRNewswire/ -- The Supercuts Franchisee Association (SFA) is hosting its annual conference from May 6 to 8, bringing together nearly 140 franchisees, general...

LEETONIA — Leetonia Schools Superintendent Dennis Dunham took time at Wednesday’s Leetonia Board of Education meeting to remind the board that dreams do come true and what a little bit of support can do. Dunham announced that Believe in Dreams — Cleveland-based charity — has fulfilled the wish of a district student, giving the student […]

LEETONIA — Leetonia Schools Superintendent Dennis Dunham took time at Wednesday’s Leetonia Board of Education meeting to remind the board that dreams do com

The title of this article may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture.

Excite CU singled out at annual Customer Service Revolution conference...

In our customer service training workshops, we have an exercise that introduces a concept called The Five Levels of Service. The levels advance from Unacceptable to Basic to Good to World Class to Trademark. Any company should be happy with World Class, which is when the company is consistently and predictably delivering a level of service that gets customers to come back. Very few companies can get to Trademark levels of service. This happens when a company or brand is referred to in a way that...

/PRNewswire/ -- TradePMR, a technology and custodial services provider for Registered Investment Advisors (RIAs), will kick off its signature conference...

The Firms Annual Signature Event for CEOs Will Also Allow Non-Clients to Apply to Attend for the First Time EverMIAMI, May 23, 2022 /PRNewswire/ ...

The Westshore Enforcement Bureau, a collaboration of the Fairview Park, Rocky River, Lakewood, North Olmsted and Bay Village police departments, does not plan to stop arrests or traffic citations as part of the new customer-centric approach, but the goal is to create an emphatic consistency throughout the departments.

By Mark Robertson Photo: Getty Images Charlotte, North Carolinas police force is going to be trying something different in an effort at reform, with officers to take a "customer service" approach. Charlotte Police Chief Johnny Jennings told ABC News that the idea, which he described as "totally outside the box and totally different," came to him after he had a positive experience at a Chick-fil-a. He explained, "I started thinking, every time I go there, the voices are so friendly, the food ...