Johnathan Capps News Today

After significant internal and portfolio growth in 2022, leading hospitality management company Charlestowne Hotels once again celebrates a successful year bookended by exciting expansion, numerous accolades for its properties and executives, and advances in its corporate structure and technology.

Imagine this — it’s the height of the holiday season, and your hotel is fully booked. You have limited staff, but you’re not worried. Why? Because your text messaging app helps guests easily communicate their needs and an AI assistant automatically provides accurate answers. How much simpler would that make your daily operations?

While most markets have somewhat stabilized relative to the past two years of uncertainty, things are still different to 2019:

The Hospitality Sales & Marketing Association (HSMAI) Americas is now accepting nominations for its Marketing and Public Relations Lifetime Achievement awards and Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization honors.

ProfitSword, a premier developer of hospitality-related business intelligence and data integration software, has announced the implementation of its performance forecasting technology alongside Event Temples advanced group and event sales management software at Charlestowne Hotels.

02/16/2021 Charlestowne Hotels Implements ProfitSword and Event Temple Integration to Gain Real-Time Insight into Business ,Group Sales Performance Senior Editor (Hotels) ProfitSword, a developer of hospitality-related business intelligence and data integration software, has announced the implementation of its performance forecasting technology alongside Event Temples advanced group and event sales management software at Charlestowne Hotels. A hospitality management c...

Independent hotels are pushing back against high online travel agency commissions The huge financial toll the pandemic has taken on the travel industry is renewing complaints from hotels, airlines, and tour providers about fees charged by behemoths such as Expedia and Booking.com — some as high as 25 percent. By Jon Marcus Globe Correspondent,Updated February 10, 2021, 12:07 p.m. Email to a Friend Hotels benefit from the nearly $11 billion a year on marketing spent by Expedia and Booking.c...

HSMAI To Honor the Top 25 Extraordinary Minds of 2020 share this article Photo: HSMAI The Hospitality Sales & Marketing Association (HSMAI) is proud to recognize the brightest minds in the hospitality industry with the 2020 HSMAI Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization. These professionals have been selected by a panel of senior industry executives and will be celebrated virtually on Tuesday, March 16, 2021. HSMAIs Top 25 Extraordinary Minds have ...

Senior Editor (Hotels) OTAs might put heads in beds, but it comes at a cost: sometimes up to 30% in commission fees. Before the pandemic, revenue managers were being asked to lessen their brand’s dependence on OTAs, and now the pandemic has made that commission fee a sore spot for independent hotels. However, it doesn’t have to stay that way, says Johnathan Capps, VP of Revenue for Charlestowne Hotels. Here, HT speaks with Capps to learn more about the OTA relationship between i...