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Nationwide Building Society Improves Member Experiences with Pega Smart Dispute

Insufficient Investment in Technology Could Stifle Operations Effectiveness, Pega Research Finds

Half of Service Agents Admit to Botching Customer Service Calls, Research Finds

/PRNewswire/ More than half of customer service agents say they botch how they record customer requests during service calls with nearly 40% admitting.

Pegasystems Appoints Three Strategic Hires to Support Sales and Ecosystem Growth

Pegasystems Appoints Three Strategic Hires to Support Sales and Ecosystem Growth News provided by Share this article Share this article CAMBRIDGE, Mass., March 8, 2021 /PRNewswire/  Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity at the world s leading enterprises, today announced three new strategic hires to accelerate the company s sales and ecosystem growth. John Higgins has joined as head of global consulting and client success, Judy Buchholz has joined as head of commercial sales for the Americas, and Joaquin Reixa has joined as head of sales for EMEA. Mr. Higgins joins Pega from Salesforce, where he most recently led International Services for EMEA, APAC and LATAM. Under John s leadership, Pega s Global Consulting and Client Success teams are coming together to ensure a seamless client experience - from point of sale through to renewal - gets delivered consistently in all markets. He brings his expertise to Pega to leverage the

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