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May 7, 2024
Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.
May 1, 2024
Research from ServiceNow reveals wait times have increased for the second year running – up 13% from last year (nearly 20 million hours).
May 1, 2024
Business Scoop provides news and views on Business and Markets from New Zealand
May 1, 2024
Scoop Auckland provides news and views from Auckland, New Zealand
November 8, 2023
Having adjusted for supply-side pressures coming out of Covid, CEOs today are heavily focused on demand-side challenges amid economic uncertainty across the...
May 17, 2023
Kat Carter to head Thirdera's NZ expansion.
February 13, 2023
New Zealand a 'key territory' for AC3.
September 20, 2022
Information and communications technology company Fujitsu Aotearoa New Zealand introduces the te reo Mฤori language on digital workflow platform Servi...
September 19, 2022
Information and communications technology company Fujitsu Aotearoa New Zealand introduces the te reo Mฤori language on digital workflow platform Servi...
September 16, 2022
Fujitsu Aotearoa New Zealand has taken a step forward to help reduce the barriers for Mฤori and Pacific New Zealanders by introducing the te reo Mฤori language on leading digital workflow platform, ServiceNow.