Kleargear Com News Today

Able to collect their damages and they will have lost in the end. >> and, obviously, as we shared in the story, they had a ripple effect from this, with their credit being hurt and that kind of thing. danny, dont the credit reporting companies, on that no note, have some sort of liability here? >> ultimately, no. the real liability -- it is defamation if a company reports a debt that is not a brood debt. the real liability is on the company. reporting credit companies will reach out to the compa...

Then 3 1/2 years later, they received this e-mail, appearing to be from klear gear, stating they would be fined $3,500 if the negative review wasnt taken down in 72 hours. >> its ridiculous that anybody would turn around and try to extort us like this, especially for doing something as simple as posting a review online. >> reporter: klear gear told the palmers they sign add way their freedom in a nondisclosure clause, forbidding them from taking any action that negatively impacts kleargear.com. ...

Never heard back from the company. >> as jen palmers original review online noted, part of the problem with klear gears customer service is that theyre difficult to contact. >> reporter: thus, according to the palmers, leaving them no choice but to sue, asking the court to declare they never owed the $3,500 and seeking compensation to be determined by a jury. >> contract law isnt a game of surprise where businesses get to extort money based on terms that the customers didnt read in the fine prin...

Here too. >> its based on the fair credit reporting act. by the way, important to mention, we reached out to klear gear many times and have not heard back both by e-mail and by phone. danny cevallos, paul callan, thank you for offering your analysis, as always. talk about an amazing rescue. have you seen this? an lapd bomb squad officer and two good samaritans pulled a man out of his burning car saving his life. it all happened in a matter of seconds when a car crashed on a major los angeles f...

Down, but couldnt. they then reported the $3,500 bill unpaid to a collections company. >> it was bad enough that when we went to get a second car it took a month to find a bank that was willing to finance us because of the huge ding this puts on our credit. >> reporter: they tried to reach out to settle this amicably, but never heard back from the company. >> jen palmers original review online noted, part of the problem with klear gears customer service is that theyre difficult to contact. >> re...

Today we have an update on a story we told you a month ago. a utah couple is fighting back against an online retailer, suing kleargear.com after the company fined them $3,500 after writing a negative review online. let me bring you up to speed on the details. >> reporter: a utah couple fined $3,500 for writing a negative review of kleargear.com is now suing the merchant for retaliating against them, according to a lawsuit filed wednesday on behalf of the couple. john and jen palmer bought a few ...

Right? here is your very kachl warning. as pamela brown explains right now, theres a couple in salt lake city, and they complained just like that. and now theyre paying for it big time. ruined credit rating and a $3500 fee. >> reporter: john palmer bought a few christmas gift for his wife jen on the website kleargear.com in 2008. never imagining that he would be paying the price five years later. they say the items never arrived. and the tans action was canceled. >> after 30 days or so, pay pal ...

That was willing to finance us, because of the huge ding this puts on our credit. >> they tried multiple phone numbers, all of them disconnected. kleargear.com did respond to our affiliate depending its actions. the palmers say they are taking their fight all the way to court. >> we dont want them to get away with. apparently, we are not the only people they have done this to. we are the only ones that are fighting back and were not giving up. >> the better business bureau is now investigating a...

Contract. this contract is not fair and frankly it would be thrown out by any court. >> reporter: we found other examples of nondisparagement clauses. including this one from a vacation rental company threatening to charge customers up to or $10,000 in damages if a post isnt removed. the company told cnn it stands by its practice. the palmers couldnt take down the review and refused to pay up. kleargear then reported the bims as unpaid to the collections company. >> it was bad enough that when w...

Human being. no extensions work. fast forward three and a half years, they received this e-mail appearing to be from kleargear sating that they be find $3500 if the negative review wasnt taken down in 72 hours. >> we were shocked that somebody would attempt to do this. its ridiculous. >> have you ever heard of anything like this? >> never heard of anything like this happening to the consumer. only because retailers mainly protect the consumer. >> reporter: the e-mail cited this clause that says ...