Knowledge And Findability News Today

Viva Topics and SharePoint Syntex can be valuable tools in your organization’s knowledge management journey — if implemented, used and governed well.

The knowledge management infrastructure used by businesses needs to be omnichannel, but far too often, it still isn’t.

Enterprise search is often viewed as a set-it-and-forget-it project, a sure-fire path to failure. Success depends in part on regular communications with users.

One question when narrowing down enterprise search vendors is this: proof-of-concept or pilot? Here we'll explore the merits and drawbacks of both.

Simply storing knowledge isn't managing it. Let's take a look at what managing knowledge really involves.

A simple formula that will guarantee your enterprise search application makes a significant impact on business performance and personal career development.

Keeping up to date on search research honestly won't help you in your daily work in the short-term. But it will point to the long-term future of search.

PHOTO: Jin xc | unsplash This week a person I never met contacted me on Twitter to ask if I had done any further research on the integration of two subjects — big data and knowledge management — based on a 5-1/2-year-old article I wrote on the subject. I had to admit I had not really done much more research on the topic. At the time I was director of knowledge management for the very large legal and compliance group of one of Canada’s largest banks, so I wrote it from the KM p...

PHOTO: Marco Bianchetti If a pandemic-fueled shift to working remotely has shown us anything, it’s that its difficult to access information when we’re not sitting together in the same office. It’s siloed in Slack chats, saved in Word documents on desktops, or written down on a piece of paper in someone’s home office. So when we’re not working together in the same physical location, how do we work together? According to the Gartner Reimagine HR Employee Survey, 41% of ...

PHOTO: Serge Aubert We all like receiving a personalized service, whether it is being recognized by the Maitre d’ at our favorite restaurant or having a range of books offered to us by Amazon when we are looking for a specific title. Sometimes we may wonder just how these personalization algorithms work. I was just looking for a book on Notre Dame Cathedral in Paris and among the books I was offered was one on the history of Britain from 1945-1951 and one on the history of the Habsburg fa...