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A More Virtual Reality: Pandemic shifts bank branch and tech strategies into high-gear

By Michelle Tuccitto Sullo The coronavirus pandemic has fast-tracked banking habits and trends that many in the financial industry thought would be years away. Customers who only wanted to do their transactions at branches have over the last year increasingly tried digital tools for the first time, and learned they prefer them. A decline in in-person transactions means less need for brick-and-mortar branches. While New Haven area bankers don’t foresee branches disappearing entir...
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