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How can we get our deposit back after our holiday cottage fell through?

Last modified on Mon 15 Feb 2021 02.02 EST A year ago – before Covid transformed our lives – we booked a holiday cottage through Character Cottages to allow our extended family to spend Christmas 2020 together. By August, it became clear that those in the US would not be allowed to visit, so following a conversation with Character Cottages we cancelled. Such was the demand at the time, the company immediately re-let the property to another customer. At the time I was told that we would have...
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Airlines 'wrong to refuse refund on out-of-date flight vouchers' | Consumer rights

Airlines have issued vouchers for cancelled flights, but with time limits. Photograph: Tim Ockenden/PA Sun 31 Jan 2021 01.00 EST Consumers unable to travel because of the pandemic have been told they can demand a cash refund for flight vouchers even if they have expired. Rolling lockdowns and limits on travel have meant that many passengers who had flights cancelled and were given vouchers for another journey have been unable to use them. Time limits have been applied by some airlines on how l...
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