Page 33 - Language Line News Today

Run through thought representations we made last year. Relative to amendments to the actual ordinance it needs a little bit of tweeting to strengthen enforcement and we need to figure out how to use our data because its not updated and thats extremely hard for us to do. Were going do o to look at how to use this better and we need to refresh some of the names of the departments which have changed in 2009 and maybe there are other departments that need to be added and we started to do this last y...

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecti...

Competitive edge our ambassadors and interpreters are out on the streets everyday trying to talk to communities residents and others about language rights and services and our cb o partners are out there doing the work of clients also telling me that you know, i have the right to request translation and interpreter. My ideal would be to have every single employee tell them they can assess those services and we can move forward with the Community Partners theyre doing the heavy lifting in educati...

Exposed to us and the other way around. The part of our mission that requires that we also work with the Police Department in giving that tier one Department Assistance with policy related to the Language Access requirements they have. So we do have a policy in fact, this works with the Police Department and weve made a lot of effort in helping that department directly. Thats in a capsule what we do imply questions . Thank you very much for the presentation. The next speaker is our patient direc...

Question. It is not our intent that it be a project. This is something that would be a foundational, fundamental issue moving on. One of the challenges that we will face moving forward is one department only has a certain amount of resources to participate and to keep going, and another one isnt would could end up with something lopsided. An uneven patchwork of data. As we move forward, we want to make sure we have the adequate resources to have this as even and equal participation is possible s...

That language, so if it is held in chinatown or wherever, for that outreach. It is important when the victim makes the police report; it helps if a native speaker is there, eases some of the angst the victim may have when reporting a crime. In terms of outreaching and publications, i dont know everything that we have this is internally where we are trying to streamline and have more officers certified. I know you have been on the job three months, its wonderful progress. I want to add that we ar...

It is not our intent that it be a project. This is something that would be a foundational, fundamental issue moving on. One of the challenges that we will face moving forward is one department only has a certain amount of resources to participate and to keep going, and another one isnt would could end up with something lopsided. An uneven patchwork of data. As we move forward, we want to make sure we have the adequate resources to have this as even and equal participation is possible so that it ...

That language, so if it is held in chinatown or wherever, for that outreach. It is important when the victim makes the police report; it helps if a native speaker is there, eases some of the angst the victim may have when reporting a crime. In terms of outreaching and publications, i dont know everything that we have this is internally where we are trying to streamline and have more officers certified. I know you have been on the job three months, its wonderful progress. I want to add that we ar...

Nature. This is a very historic thing for me. And sitting down with doctor we talked about what is the definition of Domestic Violence and we really do need to go down the list of statutes and say is this in or not. The District Attorneys Office is tracking Domestic Violence cases, the Police Department also. We are using the Management System but as the systems hoping we will be able to show different sets of information to you. This is just the first touch of prototype reports. Wonderful, than...

Obviously part of my concern that talk about over the last few weeks is in light of recent events in the city. The concern is that women who dont speak english or are living in poverty will have concerns about reaching out of the Police Department. We want to reassure and reach out. Can you talk about your efforts to reach out to communities through various newspapers in different languages and how the department is getting the message out that we do have access to other languages and can serve ...