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No Jitter Roll: Collaboration Device, UCC Platform, CX AI Updates

Image: Chaay_tee - stock.adobe.com This week we share announcements around desktop and room-based collaboration devices; UCC, contact center, and videoconferencing platform updates; and an acquisition.   Avaya Upgrades Device Portfolio Avaya this week unveiled a redesign for its Vantage K155 desktop collaboration device, as well as a conference phone and huddle room cameras. Details are as follow:   Vantage K155 – With an eye on work-from-home employees, Avaya has redesigned this device with a horizontal touchscreen and physical keypad to complement its use with the company’s Spaces workstream collaboration platform. In addition, the device features a high-definition (HD) camera, wideband audio, a wireless connection, and a new capability that allows for content, meeting participants, or both to shift to a larger screen based on meeting dynamics, Avaya said. As is new for two out of three Vantage devices (K155 and K175), the K155 offers an integration with Amazon Alexa, for touchless interaction (available only for use in the U.S. and Canada).

LogMeIn Brings New Features and Bundles to GoToConnect

March 9th 2021 9:17 am LogMeIn has just unveiled new product bundles, as well as a handful of new features for its VoIP and collaboration software, GoToConnect. The updates are aimed at helping those who are permanently shifting to a flexible schedule that allows them to partially or fully work from home. Thanks to a certain pandemic you might have heard of, employees and employers alike have embraced remote work like never before. We don't yet know the full impact of the shift to flexible working. But, one thing's for sure: we'll need new software infrastructures to make sure that everyone at an online-only workspace can find the tools and data they need when they need it. Will LogMeIn's new updates help? We explain GoToConnect's latest features.

LogMeIn's GoToConnect Enables Customers' Permanent Shift to Flexible Work with Refreshed Experience Including New Features and Product Bundling

Provided by GlobeNewswire BOSTON, March 09, 2021 (GLOBE NEWSWIRE) -- , makers of remote and flexible work tools enabling the work-from-anywhere era, has released major updates to its Unified Communications & Collaboration (UCC) product, GoToConnect, including a refreshed mobile experience, updates to its Cloud Contact Center as a Service (CCaaS) solutions, new native integrations with Microsoft Teams, bundling options that bring together other LogMeIn products like LastPass, GoToWebinar, GoToAssist and more. Also, many GoToConnect options are now available as an ecommerce purchase to better enable customers to quickly and seamlessly empower their flexible workforce. GoToConnect's customer-first mentality makes it a market-leading solution in UCaaS based on independent review sites like G2, Consumer Affairs, Google, GetVoIP and others. Through its simple, economical and robust cloud UCC platform, it’s the tool for employees to connect and collaborate from virtually anywhere, how and when they choose, while driving businesses forward. A pandemic has forever shifted the way businesses think about where, how and when people work. No longer are employees tied to the same desk in an office working 9-5, five days a week. Now more than ever work tools need to be flexible, cloud based, secure, and easy to buy, deploy and use. As business leaders and workers look to a post-pandemic world, it’s easy to envision a further shift from a fully remote workforce to a workforce truly capable of remaining productive from virtually anywhere. With that shift comes new challenges in balancing a hybrid experience, and businesses need to evolve their tech stack to keep up with the shift.