MTN SA upgrades call centres with AI, ML capabilities
The telco collaborates with Accenture and Genesys to deploy an AI-driven analytics contact-centre-as-a-service platform.
Source: itweb.co.za
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MTN Enhances Customer Experience Through Partnership with Accenture and Genesys
MTN aims to elevate customer experience through a partnership with Accenture and customer experience solutions provider Genesys.
Source: telecomlead.com