On receipt of the TC600
manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance
Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’.
Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure.
set up a manual file and record on form TC648
check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120.
If the customer is present and ordinarily resident in the UK, go to Step 3.
TCM0306200 - Specialist areas: international: pre-award: international pre-award claims - Crown servants
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
Neither customer on the claim is a Crown Servant or NAFFI Worker.
Checklist
Background
Note: This guidance does not include Crown Servants posted overseas whose partner is a non-UK national who does not have a National Insurance number.
If both the Crown Servant and partner are non-European Union (EU) nationals - for example, a Ghurkha married to a Nepalese - the claim should be referred to the Persons from Abroad Team (PFA) for them to consider residency.