Mark Ross Smith News Today

Writing on X (formerly Twitter), Mark Ross-Smith said that Etihad Airways sent a survey to his six-year-old daughter and referred to her responses to the survey as a bloodbath.

"She is cute. Hope we can get a 5-star review next time," Etihad Airways said.

A recent incident involving a CEOs 6-year-old daughter critiquing her business-class flight on Etihad Airways has highlighted the potential influence of children on high-end air travel preferences. The girls candid review, shared by her father, highlighted dissatisfaction with aspects like the absence of friends onboard, lack of chocolate in the kids meal, and the delayed start of in-flight entertainment.

The survey conducted by Etihad Airways asked Mark Ross-Smith's 6-year-old daughter about her experience in business class. She expressed her disappointment in a lot of things.

He said that the child gave the airline "1 out of 10" when asked about if she would "recommend Etihad to friends and family."

From smoother journeys to frequent flyer perks, airline alliances offer benefits to…

Delta Air Lines reversed course on some changes to its SkyMiles program, but across the travel industry, loyalty programs, which now rely more on credit card spending than miles flown, are in flux.

Frontier Airlines unveils FRONTIER Miles Elite status offers and the GoWild! All-You-Can-Fly Pass, revolutionizing travel benefits until 2024.

Frontier Airlines launched an innovative loyalty offer exclusively for eligible travel rewards credit cardholders in the U.S.

Could a ‘freemium’ model of holidays paid for by advertisers mean some lucky travellers no longer pay for their own holidays anymore? This really could work, all that’s needed is a brave entrepreneur to kick-start the model, says an industry expert.