It’ll come as no surprise to CUInsight readers credit unions have a secret weapon that isn’t necessarily wielded as much as it can be.One of the hallmarks of a credit union is a strong foundation built upon community connection and involvement. That’s the heart of it all.It seems like every day there’s a new digital bank or tech giant wanting to dive headfirst into banking, marketing themselves as the newest, shiny object to attract potential customers. (read more)
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Credit union board and committee members relish their opportunities to attend industry training events and conferences. These events provide an opportunity to learn new ideas, find solutions to problems and network with peers and colleagues.In the current business and public health environment, many conferences and training sessions have gone virtual. They may look and feel different from in-person gatherings, but the benefits of virtual events can be just as fruitful. (read more)
Member expectations for rapid innovation, digital-first technology and seamless accessibility is impacting everything we do, especially since COVID-19. As the business of payments continues to rapidly evolve, credit unions need to be more sensitive to what payment solutions they are offering to their members as well as ensuring the end-user experience is meeting the needs and preferences of those members. The bottom line is – competing and winning requires a credit union to deliver an exceptional payments experience on the member’s terms, leveraging digital solutions at an accelerated pace. (read more)