Above (L to R): John Waldron of Goldman Sachs and Mike Sievert of T-Mobile
When he became T-Mobile’s CEO just weeks into the pandemic, Mike Sievert faced a daunting set of circumstances. “At some points in the pandemic, we had 80% of our thousands and thousands of stores closed,” he tells Goldman Sachs President and COO John Waldron in a recent episode of
Talks at GS. “We had nearly 100% of our people working from home, taking care of 100 million customers and the essential connection of their lives.” While Sievert says he is proud of the T-Mobile team for creating the technology and capability to service its customers while working from home, he is ready for the return to office. “Culturally, we’ve been borrowing from years of built-up equity with each other and with our teammates and with our employees at large…Borrowing from relationships with people we haven’t been in the same room with for over a year,” Sievert says. “Now that I’m vaccinated…it is