Generative AI will change customer service forever. Here's how we get there
Companies that want to exploit generative AI must focus on how the technology benefits their customers.
Source: zdnet.com
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Salesforce leaders make their predictions for 2023 | IT World Canada News
Tech leaders at customer relationship management company Salesforce have shared their top IT predictions, based on market analysis and customers’ perspectives. Salesforce execs provided an overview of the main technologies, economic challenges, and trends that will impact businesses in 2023. Here are Salesforce’s five IT investment predictions, given the ongoing economic pressures: Digital Transformation -
Source: itworldcanada.com