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December 28, 2023
If you’re not taking gamification seriously, you’re missing out on an innovative way to engage and motivate people. Getting started is part of the fun.
November 8, 2023
The most "future-ready" organizations build sturdy technological foundations today that empower them to fluidly adopt the next wave of transformative technologies.
September 6, 2023
With their ability to generate astonishingly realistic images, texts, music and more, GenAI models have raised both excitement and alarm in equal measure.
August 22, 2023
Automating bad processes won’t make them better. Break the business down to its essential elements to drive efficiency and deliver real productivity gains.
July 31, 2023
The prospect of Gen AI-driven capabilities and efficiencies has raised concerns about job displacement.
July 19, 2023
First it was IVR, then it was chatbots. Can generative AI revolutionize the call center?
March 1, 2023
Consumers are concerned about the safety and security of their personal data in the Metaverse, according to a recent survey by TELUS International in which...
March 1, 2023
Three in five of those surveyed by Telus believe brands aren’t ready to protect their identities and personal data in the metaverse
November 16, 2022
16.11.2022 - According to a recent survey by TELUS International, a digital customer experience (CX) innovator, 72% of respondents indicated they believe that brand interactions in the metaverse will one day replace brand interactions in the real-world or that ... Seite 1
January 26, 2022
No CIO has all the answers. Strategic vendors, consultants, former colleagues, CIO peers — all can provide valuable counsel if you know how to develop advisory relationships that work.