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Returning items you bought from Microsoft Store for exchange or refund If you purchased a product from Microsoft or Microsoft Store, you can request a return. Youll then find out if your product is eligible for a return. If you purchased a product from another organization and have changed your mind, you may contact that organization to inquire about returns or refunds (subject to their refund policy). You can check your Order history to verify what youve ordered from Microsoft. Note: If you ...