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In the city. 20 years later, the messages have gone online, but the have gone online, but the suffering is the same. >> torture. >> reporter: ariana hevias mother was in the building. >> i think im trying to brace myself for the worst and the best, and its really hard. just not knowing is the worst part. >> reporter: iris calderon has six family members in there. >> the uncertainty is choking e inside. >> reporter: "the uncertainty is choking me inside," she said. purgatory can be hell. and grie...

How did you find out about the plane? my dad had called me inside, and he just looked at me. and i knew something wasnt right. and then he just told me, "hey, your mom and sister have been missing." >> reporter: your dad must have been all ripped up, huh? >> theres nothing you can say. i mean he didnt -- there was no way that he could explain to his son that his sister and mom are gone. >> reporter: and imagine you hope that somebodys crawled out of the wreckage and theyve got some food and wate...

No mention to foreign people. [ overlapping voices ] >> why was the president -- [ overlapping voices ] >> alans got a question for you. alan, go ahead. >> whys the president told the city? that seems to be irresponsible by the intelligence agencies to have told the president the city where this information came from. that could only cause mischief. >> presidents alan, dont repeat things theyre not supposed to repeat to foreign governments. we were told a lot of things we didnt say to other peop...

Platform because to me more knowledge is less knowledge. its ridiculous. i understand peoples fear, but that fear means you should probably look into this. >> i also heard you laugh at what he said. were you laughing because you were just uncomfortable. >> people think laughter is agreement. there is many different types of laughter. >> i laugh when im nervous. >> bathing in white privilege is shocking. i laugh when im baffles. my wife doesnt like when i laugh at things in shock. i hear you, and...