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Thats one. the second is i think they really under estimate the skill sets of the franchisees coming in have and therefore what we need to provide in terms of training. for example we had really robust training programs for our franchisees in terms of operations, sales and clinical. multiple weeks. but we realized most of our franchisees have never looked at a profit and loss statement. they dont have finance skills. we had to teach our franchisees that. >> you need to put together back for trai...