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Consumer Duty arrives – is tech key to compliance? – Mortgage Strategy

The Financial Conduct Authority’s (FCA)  Consumer Duty regulation comes into force today. As FCA outlined earlier this year, It introduces a more outcomes-focused approach to consumer protection and sets higher expectations for the standard of care that firms give customers. Consumer Duty introduces new rules and
United Kingdom Natalie Mcnamara Financial Conduct Authority Consumer Duty Morgan Ash Andrew Gething

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