Not Standardization News Today

1,000 employees in 15 businesses. we used to have one-way broadcast conversations. heres our product, take it or leave it. those days are over. its a two-way conversation. its the age of you. its about customization, not standardization. and so that is a fundamental precept in terms of government reform. weve got to have that feedback loop. listening to the show this morning, its distressing. frankly, im sick and tired of all these folks. im not -- >> but were you on the cruise, too? >> no, i wi...