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Defective air conditioner refund claim denied

Aggressive selling tactics and consumer protection

Aggressive sales practices are prohibited in any business-to-consumer transaction

Tips to spot and avoid scams

Common sense goes a long way to detect possible scams

Dealing with unsolicited goods or services

Consumers may sometimes find themselves in situations where they receive goods or are provided with services which they never ordered or requested. While the p

Complaining about a trader in another EU country

When things go wrong with your purchase, the first thing to do is to check about your legal rights. Once you confirm that you have a right to claim a remedy, th

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