Page 32 - Ofgem News Today

The boss of the energy regulator says suppliers must do more to prioritise vulnerable customers.

Ofgem has issued new rules requiring suppliers to contact customers if they miss two monthly or one quarterly payments, check to see if they are struggling with bills and, if so, offer support such as affordable payment plans or repayment holidays

Energy suppliers must prioritise enquiries from vulnerable customers who need help under new rules announced by Ofgem today. 

The owner of a gas power plant which submitted prices that were too high when it was asked to help manage the UK's power supply has been fined by the energy regulator

The UK's energy watchdog is considering a rise to bills to help prevent companies going bust.

Britain's energy watchdog Ofgem is considering a one-off increase to the energy price cap of up to £17 a year to help prevent suppliers from going bust as they face spiralling consumer debts

Facing a record £2.6bn energy sector debt, Ofgem is considering raising energy bills, including a potential one-off levy, to ensure market stability and prevent suppliers from collapsing.

Thousands of energy bill payers may be owed money by their supplier as providers charge more per output each month

Britain has set the ball rolling for deregulation with the launch of the Smarter Regulation Programme which will review 90 UK regulators across different sectors for 12 weeks, identifying and

Lower energy bills will be good news for families that have faced rocketing gas and electricity costs, but the Ofgem price cap is still far higher than in previous years