Open Cloud Foundation News Today

NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost NICE inContact , a NICEbusiness (Nasdaq: NICE)today announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams. With the Spring 2021 product release, organizations can now levera...