CX Decoded Podcast: Voice Content Uses Cases, Strategies and Trends
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Say Goodbye to Digital Experience Management and Hello to Digital Experience Orchestration
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Oracle introduces personalized Journeys to help employees navigate HR processes
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Summary:
Oracle Journeys aims to improve the employee experience of navigating complex HR processes. Yvette Cameron tells me what this means for CHROs
(via Oracle)
As we emerge into the Vaccine Economy, one of the new priorities for organizations is an improved employee experience when using enterprise applications. This is particularly important when workers can no longer turn to their neighbor in the office to ask for help when they get stuck. It s also part of the new awareness of the importance of staff wellbeing and job satisfaction, which is top of mind for CHROs as they look to manage the transition to new hybrid working arrangements. For those organizations using Oracle Fusion Cloud HCM, today s launch of Oracle Journeys provides a more joined-up experience for a variety of HR processes.
Kmart releases latest furniture products with AR and chatbot retail experience
Latest campaign is part of the retailer’s renewed brand position and strategy that launched in 2019
Kmart has released its latest Online Exclusives products, part of a move to broaden this product range which debuted last year. And it s tapping AI and chatbot functionality to drive consumer demand.
The retailer s ambition is to continue expanding this offering and provide customers with greater access to larger format Australian designed homewares.
Following the initial launch, where styles were released as a test and learn, the range now comprises over 155 lines across furniture, bedding, rugs, nursery products, outdoor and fitness equipment. Kmart has again added an augmented reality (AR) component, allowing 48 of the products to be visualised in a customer’s home using an AR-compatible smartphone. It also has the KBot assist, a conversational artificial intelligence (AI) chat assistant that an