Can AI transform churn risk assessment, or is it an efficiency play? Talking subscription management and CX updates with Oracle's Nate Skinner
Read later Audio version Summary: Each quarter the Oracle CX team brings out new CX functionality - and I come up with something new to argue with them about. This time, we delve into AI advancements in churn risk and subscription management. But is this just an efficiency play? Lets debate. (Oracles Nate Skinner talks SaaS churn and AI) With Oracles May 2021 updates, weve got a slew of new functionality to consider, from in-game 3D advertising to subscription management. But my question is al...
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Source: diginomica.com