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Lets start with this piece thats in "the wall street journal," an opinion piece that was published last year said "an april analysis from citigroup estimates that if costs were fairly allocated, parcels will cost $1.46 more. its as if every box comes with a dollar or two stapled to packing slip. jamie, there are people fact and disputing it. >> its a study out there. theres a commission degrees on this. they agreed on the rate amazon and others pay. this suggests not necessarily that amazon maki...

Deliver. its as if every amazon box comes with a $1 or 2 stapled to the packing slip a gift card from uncle sam. we went out and started looking. is that true? is that really how this works? what we found is this: of the postal regulatory commission oversees usps. they look at the numbers and make sure the organization is doing a good job. what they say is that the usps made revenues last year. in this report they say of $20 billion. and profit from packages of 7 billion. now, thats all packages...

Were done for the holidays with the malls were the crowds, the deals and the bags, get ready for round two, those traded returns. >> holiday returns are arguably one of the worst parts of the holiday shopping season because you do think that youre almost done. >> many retailers tighten up their return policies around the holidays. before you venture out, go on to the website of the store youre going to and get familiar with their policy. make sure you have a receipt. leave the original tags on a...

The malls, the crowds, the deals and the bags, get ready for round two, those dreaded returns. >> holiday returns are arguably one of the worst parts of the holiday shopping season because you do think that youre almost done. >> many retailers tighten up their return policies around the holidays to fight frivolous returns and flatout fraud. before you venture out, go on to the website of the store youre going to and get familiar with their policy. make sure you have a receipt. leave the original...

Did you go wrong? >> i didnt think i was doing a good job. the truth of the matter is -- >> you didnt? >> i didnt. when they asked me to do this, i figured im 37 year old, im the founder of the company, im going to be great at whatever job i do. i actually asked, do you want me to put my best effort into this. and cbs is absolutely, do it give me your best effort. i went out there, and within about half an hour, i knew i was in trouble. >> what was the task you were doing? you were saying to you...