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Description crossing that border. but still patrick mcstay, josephs father, the husband in this case said they would never go to mexico. he said that his daughter-in-law didnt even like mexico but still investigators early on remained focused on the packet they went there, never imagining their bodies would be found more than 100 miles north of their home. >> who is handling the investigation now? do they feel dlae theyre closer to solving thissing >> they have a brand-new detective on the case ...

Ive been trying since day one to get an account and login on health care.gov. i failed again. >> you couldnt make this page work. >> and again. >> it wouldnt log me in. and again. not working. okay so im starting all over. thats not a valid answer? the system is unavailable. im logging in again. look, its a sad face. >> if i were signing up for myself, this is where my patients would be exhausted. >> your account couldnt be created at this time. the system is unavailable. >> by now you have prob...

Not good enough. >> reporter: i put in my user name and password and it didnt recognize it. error messages. page not found. system down. its been a tough nearly three weeks for obama care. there were error messages or that little annoying kind of, like, twirly thing. >> i hate the twirly thing. >> reporter: hate it, hate it, right? ive been trying since day one to get an account and log in on healthcare.gov. i failed again. we couldnt make this page work. and again. it wouldnt log me in. and aga...

Of the government mandated insurance program. this is so bad that even if you want to sign up, chances are you cannot. at least thats what cnn senior medical correspondent elizabeth cohen is reporting. >> i have been trying since day one to get an account and log in on healthcare.gov. i failed again. >> we couldnt make this page work. >> and again. >> it wouldnt log me in. >> and again. >> its not working. >> when i called the 1-800 number for help, the reps tell me volume is high and to try aga...

Of the government mandated insurance program. this is so bad that even if you want to sign up, chances are you cannot. at least thats what cnn senior medical correspondent elizabeth cohen is reporting. >> i have been trying since day one to get an account and log in on healthcare.gov. i failed again. >> we couldnt make this page work. >> and again. >> it wouldnt log me in. >> and again. >> its not working. >> when i called the 1-800 number for help, the reps tell me volume is high and to try aga...

I failed again. >> couldnt make this page work -- >> and again. and again. not working. when i called the 1-800 number for help, the reps tell me volume is high and to try again during off-peak hours. so i tried at 10:30 at night, 7:00 in the morning, and still it didnt work. so finally, i set my alarm clock for 3:00 a.m. sunday morning. but guess what? the system was down for maintenance. im not the only one having trouble. on facebook, people took to the health care.gov page to vent by the tho...

Take long time. senior correspondent elizabeth kohn has been unsuccessfully trying to set up an account. how is it going? have you fixed it out yet? >> no, i havent fixed it out, yet, chris. this has been a sec job for me since october 1st. i want to show you exactly how frustrating its been. i put in my user name and password, it didnt recognize it. error messages, page not found, system down. its been a tough nearly two weeks for obama care. >> there were error messages, that twirl leafing. i ...

That little annoying kind of twirly thing. hate it. hate it. >> reporter: i have been trying since day one to get an account and log in on healthcare.gov. i failed again -- >> couldnt make this page work. >> -- and again -- >> it wouldnt log me in. >> reporter: -- and again. its not working. when i called the 1-800 number for help, the reps tell me volume is high and to try again during off-peak hours. so i tried at 10:30 at night. 7:00 in the morning. and still, it didnt work. so finally, i set...

Members. but almost two weeks into the start of obama care enrollment and still, we have a few issueses with software and technical problems. >> some experts say fixing them could take a long time. our elizabeth cohen has been trying to set up her account. >> i put in my user name and password and it didnt recognize it. >> error messages, page not found. system down. its been a tough nearly two weeks for obama care. >> there were error messages or that little annoying kind of like twirly thing. ...

Cohen. your team tried to create an account. what happened? >> well, we tried it last week and couldnt do it. then we tried it this week. we did it through the federal site, because we live in georgia. like most sites, theyre using the federal site. so you get this page, and then you get lets get started. that was good. then you have a page where you create your identity. and that worked. that was good. then we got to the page where you answer security questions. these are all things you need to...