Communication plans, technology deployed to steer workers through claims process
The so-called advocacy approach to workers compensation claims has gained ground over the past year as injured workers faced anxiety and uncertainty due to delayed medical care and a greater reliance on technology during the COVID-19 pandemic, experts say.รย Workers have needed more help steering through the claims process, including using technology to access remote health care, and the extra stresses endured have highlighted the importance of behavioral health services, they say.รย รขยย...
Source: businessinsurance.com