Ofcom plans a reduction in consumer data tracking
Ofcom is planning to reduce the frequency of some of its tracker surveys that give the regulator insight into consumer behaviour and attitudes. The tracker surveys feed into a variety of Ofcom publications and projects. Cross-Platform Media Tracker fieldwork, a biannual survey about watching programmes and films, listening to radio, and the quality of these…
Customer Service Platform Media Tracker Comparing Customer Service Customer Satisfaction Tracker Complain Tracker Complaints Handling
Source: broadbandtvnews.com