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Playback button on the voicemail just to hear her voice. >> dad, mom, if youre there, pick up the phone. if youre there, pick up the phone. call me back later, bye. >> i would look at photographs of her or play those voicemail messages. just keeping her voice current in my mind. >> reporter: meanwhile, andy savages a-team of ex-detectives were making progress and when they flashed that fat bag of cash around the neighborhood, they got a rise out of ethan and heather. a furious ethan called andy....

Keith morrison: thats when it hit home. kate was the latest of hundreds of people still lost in south carolina. and it seemed to janice and tom that police werent taking cases like theirs seriously. so what about all those other families also desperate for help? the warings held a vigil to make common cause. somehow or another, somebody will be moved and want to come forward and tell us where katie is. keith morrison: that was the public waring family. at home, the private tom waring couldnt hel...