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Tech Mahindra has said that the newly launched solution with Generative AI capabilities is designed on the Human in loop principle. With this, users can review generated responses and make changes before sending them to customers, if required.

Tech Mahindra announced a partnership with Google to launch Generative AI Powered Email amplifAIer under Tech Mahindra's TechM amplifAI0->∞ suite of AI offerings. The Email amplifAIer will serve as a one stop solution to manage all email communication of contact center for enhanced customer service.