Page 17 - Prepayment Meter News Today

With no heat, no light, no hot water, absolutely nothing. if you are in trouble, what can they do about it?— do about it? this is the point the citizens advice _ do about it? this is the point the citizens advice is _ do about it? this is the point the citizens advice is trying - do about it? this is the point the citizens advice is trying to - do about it? this is the point the| citizens advice is trying to make. there are rules about these things. you are not supposed to be transferred direc...

Through friday night and into saturday. that rain moving quite slowly across the eastern half of england through the day on saturday. behind that, spanish bank spells and it is going to stay windy. again temperatures in that rain between nine and i2 celsius. three tonight and into sunday, the area of low pressure passes close to the north of the uk, the white lines on isobar squeezing together so we are going to have some really strong wins. quite widely on sunday, some very heavy downpours with...

Not sure. some of them expire, they are only valid — not sure. some of them expire, they are only valid for— not sure. some of them expire, they are only valid for a _ not sure. some of them expire, they are only valid for a certain _ not sure. some of them expire, they are only valid for a certain period - are only valid for a certain period of time. so if you dont get some soon it will be too late.— soon it will be too late. yes, this is something. — soon it will be too late. yes, this...

Issues. these things combined, plus more and more customers desperately needing help, is creating a very difficult picture.— needing help, is creating a very difficult picture. what information do ou difficult picture. what information do you have? _ difficult picture. what information do you have? anecdotally - difficult picture. what information do you have? anecdotally there . difficult picture. what information i do you have? anecdotally there are reports of electricity all power companies...

Now, what we are seeing across—the—board, id say, is the need for improvement. and the most important thing for me is making sure that when you apply for help as a customer, you are consistently treated by your company. so what were finding, particularly with those fines you mentioned, is basically its pot luck. you might get a good adviser that might help you, but you may also get someone who simply does not do the things that are needed. so let me give you an example of good practice and s...

Defaulting to installing a prepayment meter all switching them over and they should be taking much greater accounts of customers ability to pay, and unless they do that effectively and consistently households can be exposed to surreally significant risks. peter smith, director— surreally significant risks. peter smith, director of _ surreally significant risks. peter smith, director of policy - surreally significant risks. peter smith, director of policy for - smith, director of policy for sec...

Is? i guess because the weaknesses we had were not so bad, they were l we had were not so bad, they were not severe. there would have been process issues, for example we documented everyone who was classed as vulnerable, making sure that was documented. i think it was a mild deficiency and i think 0fgem have really been kind of stepping up their game a bit, may be looking a bit too hard for small problems i would say. given we heard the news today that a policy failure on behalf of 0fgem will co...

Most people get it automatically. you pay by direct debit. people who have got smart meters but are on a prepayment meter, they also get it automatically, and the people who need to do something are those who take their prepayment card to the shop to be topped up. now, you will get a voucher for £66 for the post. lots and lots of people havent cashed in those vouchers, which is a really big worry because they are the people who need this money more than anyone. is it because landlords of proper...

I got my voucher and we havent had a prepayment meter for 20 years. so i worry about the accuracy of who it has been sent to. so their it might be a bit creaky and that has a knock—on effect on peoples lives. these are the ones who need the cash. i dont need the cash. donate the rebate, thats a campaign that has been started. give it to a fuel poverty charity if you dont need the money. claer, thank you for giving us your thoughts tonight. thank you for having me. and lovely to see you as well...

Of feeding their family. - charities and families are pulling together to keep bills down. a mile down the road, pauline marsh gets batches of meals cooked by her daughter and delivered. reducing herfood bill and her energy bill and she watches her prepayment meter anxiously. every single morning at a set time, i write down whats left on it, to see how much ive used. so youre watching it all the time, its a constant worry? all the time. she makes a flask of tea for the day, so the kettle isnt on...