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Training. they claim they have done this training and yet this problem persists. >> it persists. marty, it persists because its hard to determine if its against the will or its intentional conduct. thats why it persists. again, the hotel -- if its blatant and its a case by case, factually intensive discussion. you cant generalize this one. its case by case and, you know, even if youre trained, what are you trained to do? what are you trained to observe? >> to be diligent. >> could be, could be d...