Customers on a consistent basis. It is not something were ignoring. It is not something that we are not serious about. We have spent billions of dollars over the past five years improving our networks to try to make them more reliable on additional training for technicians and for our Call Center Employees. We have created new call Center Centers of excellence, one of which is in delaware where you have specially trained Call Center Representatives with a design of trying to enhance the level of Customer Service. We have focused on a whole host of Measure Service improvements including creating one and twohour appointment windows across most of our footprint, which we actually meet now 97 of the time statistically. Were not happy that we dont meet it 3 of the time. This is a place where were having issues. I can just tell you that as a company we are laser focused on trying to improve the Customer Experience and do the very best we can to be the best to offer the best Customer Service
Strategy, the strategy of cutting back on purchases collapses. Argument, which is that comcast might be able to strike a Better Bargain thanks to its increased size. That is far from clear. The stakes are higher for espn compared to today because espn ises more revenue, but that true for comcast. The stakes are higher for comcast as well as more customers complained to cancel their service. Such a musthave with programmers that again special power. The third analogy is that comcast is just like microsoft. The idea here is that netflix and other online video providers will be undermined. This deserves careful attention because i think we can all agree that preserving innovation and competition is very important. This third analogy seems wrong to me as well. For one thing, the cost of strategies is quite high. There are existing protections under the earlier nbc merger conditions for online video that would be extended to time warner, which could be thought of as a benefit to the deal. W
Be supporting our budget come june. With the councils permission, what i would like to do is agenda i was and item on the june mdc meeting to really go into greater detail about the ada transition plan. What weve accomplished so far as well as what we still need to do and when we think well be finished with that. My next item is to talk about our mod office. I wanted to provide a brief update on the remodeling work at our office at 1155 market street. Awe you know weve been at the center of an active construction site for most of the last year. Our building facade has scaffold which makes it difficult for people to find us. We had a construction barrier out front which made it difficult for people who are blind and low vision to navigate around that and our lobby had a construction did you tunnel in place. It hasnt been very easy on us this last year. We had to move out of our office because we got dusted out because of construction work and we got to listen to jack hammers and screw g
To the Mayors Disability Council this friday may 16, 2014, in room 400 of San Francisco city hall. City hall is accessible to persons using wheelchairs and other assistive mobility devices. Wheelchair access is provided at the van ness and mccall street. And entrance is provided via a wheelchair lift. Assistant listening devices are available and our meeting is open captioned and sign language interpreted. Our agendas are also available in large print and braille. Please ask staff for any additional assistance. To prevent electronic interest parents to interference with this rooms sound system and for everybodys ability to focus on the presentations, please silence all mobile phones and pdas. Your cooperation is appreciated. We welcome the publics participation during Public Comment. You may complete a sticker card available in the front of the room or call our bridge line at 4155549632. Where a staff excuse me. Person will handle the requests to speak at the appropriate time. The Mayo
Work in a copyright and content industries. I hope you can work to make sure that the agents that are dedicated at the enforcement with the support of the subcommittee, in fact, continue to focus and work on iprelated cases and not other matters. And i can commit to that. I agree with bob miller that this work is very, very important. The engine of america is our creativity, and you can make it different in protecting the fruits of that creativity through blocking some of these people up. That work is going to continue. Thank you to. Of the gentleman would yield for one second. Part of my colleague he admitted that he had some difficulty. We are talking about United States citizens, no matter what the circumstances. They have certain rights that attend to how they can be questioned and under what circumstances. The Public Safety is perception. Theyre is a differential. An american citizen has to be what rights they have. And so, you know, different. You mentioned on the battlefield, yo