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The hearing. >> it smelled like sewage and human waste. >> we seriously put our guests in an uncomfortable position and that bothers us a great deal. >> reporter: the cruise industry says its new passenger bill of rights addresses the problem but critics disagree. >> a deeper look indicates the passenger bill of rights is filled with empty promises. >> reporter: into the troubled water comes this, a report allegeding that serious crime on cruiseships is underreported. the report says cruiseships...