Retention Guy News Today

>> close friend of mine, ryan block, on the phone. his wife, veronica, was on the phone first trying to disconnect service. she got so frustrated that she handed him the phone. he starts recording the phone call for eight to ten minute, he can not disconnect his service. why? >> really whats going on is that this company, a lot of these companies, lime time warner, comcast, they want to make sure youre retained as a customer. so theyll do anything to make sure youre there. the problem is, this i...